Where we ship
We currently ship anywhere in India. Same-day delivery is available in select cities. We do not ship internationally at this time.
Delivery times
| Method | Delivery time | Cost |
|---|---|---|
| Standard (India Post / Delhivery) | 3–5 business days | FREE on ₹1,500+, else ₹99 |
| Express (Bluedart) | 1–2 business days | ₹149 |
| Same-day | Same day if ordered by 2 PM | ₹249 (Mumbai, Delhi, Bengaluru only) |
Orders placed before 2 PM IST on a business day ship the same day. Orders placed after 2 PM, or on weekends/holidays, ship on the next business day.
Tracking
You'll receive a tracking link by SMS and email within 24 hours of dispatch. You can also track via your order page if you placed the order while signed in.
Cash on Delivery
Cash on Delivery is available across India for orders below ₹10,000. A flat ₹49 handling fee applies. COD is not available for sale items above 30% off or on Same-day delivery.
Returns & exchanges
If something doesn't fit or you're not happy, you have 30 days from delivery to return or exchange.
What's returnable
- Unworn pairs in their original box and dust bag
- Original tags and packaging intact
- Sandals tried on briefly indoors are fine — please don't wear them outdoors
What's NOT returnable
- Personalized or engraved items
- Final-sale items (clearly marked at purchase)
- Items returned without original packaging
How to return
- Email returns@dsignes.com with your order number, or use the link in your order confirmation email.
- We'll send you a prepaid pickup label within 24 hours.
- Pack the sandals in their original box. Hand the package to the courier when they arrive.
- Once we receive and inspect it (within 3–5 business days of pickup), we'll either ship the exchange or refund your original payment method.
Refund timing
| Payment method | Refund time |
|---|---|
| UPI / Wallets | 1–2 business days |
| Card | 5–7 business days |
| Net banking | 5–7 business days |
| COD (refund to bank) | 3–5 business days after IFSC submitted |
Warranty
Every Dsignes pair carries a 1-year warranty against manufacturing defects in stitching, sole adhesion, and buckle hardware. The warranty does not cover normal wear and tear, water damage from prolonged submersion, or cosmetic changes from use.
If you spot a defect, email warranty@dsignes.com with photos. We'll repair or replace at no cost.
Lost or damaged in transit
If your package is marked delivered but you haven't received it, please:
- Check with neighbours or your building reception
- Wait 24 hours (occasional courier scan errors)
- Contact us at hello@dsignes.com within 7 days of the marked delivery date
If your package arrives visibly damaged, refuse the delivery and email us. We'll dispatch a replacement immediately.
Questions
Reach our team Monday to Saturday, 10 AM – 7 PM IST.
Email: hello@dsignes.com
WhatsApp: +91 80000 00000
Phone: +91 80000 00000
Need help?
Reach our team Monday to Saturday, 10 AM – 7 PM IST. Email hello@dsignes.com or message on WhatsApp.